Cancellation & Refund Policy

This policy explains cancellation, digital download support and refunds for EVORENTIS purchases. Statutory consumer rights are not restricted by this policy.

Cancellation before digital supply

If you are buying as a consumer, you normally have 14 days from the date the contract is made to cancel a digital-content purchase. Tell us clearly by email that you wish to cancel, identifying your order. Where a cancellation refund is due, we refund the original payment method within 14 days of receiving your cancellation notice.

Immediate digital downloads

Where applicable, a consumer who asks for immediate access will be required to expressly request immediate supply and acknowledge the effect this has on the statutory cancellation right before the download/access begins.

Faulty or inaccessible content

If a purchased file is corrupt, materially incomplete, inaccessible as described, faulty or not as described, contact EVORENTIS with the order details. EVORENTIS will provide the remedy required by applicable law, which may include a corrected/replacement file, support, price reduction or refund.

Duplicate or incorrect charges

Confirmed duplicate charges or payment-processing errors will be corrected and refunded where appropriate.

Services

Advisory and other services will have cancellation terms in the applicable proposal, booking terms or services agreement. Mandatory consumer cancellation rights will be respected where they apply.

How to request help

Email contact@evorentis.com with your name, order reference, purchase date and a description of the problem. Customers should never send full card details by email.