Complaints

Complaints procedure

EVORENTIS aims to provide practical, professional and responsive support. If you are dissatisfied with our website, communication, a resource or a service, we want the opportunity to understand and address the issue.

How to raise a complaint

Please contact EVORENTIS through the Contact page, describe what happened, the outcome you are seeking and any relevant dates or correspondence. Mark the message as a complaint where possible.

What happens next

We will acknowledge the complaint and review the relevant information. We aim to respond substantively within a reasonable period, or explain if more time or information is required. Where a complaint concerns a contracted service, any specific complaint or dispute provisions in the relevant agreement will also apply.

Privacy complaints

Complaints about the handling of personal information may also be raised with the UK Information Commissioner’s Office. We would welcome the opportunity to address your concern first.

Last updated: September 2026.